Customer Service

Questions or concerns? Please do not hesitate to contact us at info@flying-donkey.com and we’ll get back to you as soon as possible.

Please review the following basic terms that govern your use of, and purchase of, products from flying-donkey.com. Please note that your use of flying-donkey.com constitutes your agreement to follow and be bound by those terms.

 

SHIPPING & DELIVERY TIME

We ship Worldwide. Purchased items will be shipped within 5 business days of the order, although most will be shipped within 1 to 3 days. Please allow up to 2 weeks for your delivery to arrive. If you still have not received your purchase after 3 weeks, please notify info@flying-donkey.com and provide your order number. Shipping prices are calculated based on weight and destination and will be stated during the checkout process for each purchase.

 

PRODUCT AVAILABILITY

Although availability may be indicated on flying-donkey.com, we cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.

 

RETURN & EXCHANGE POLICY

All sales are final. No refunds accepted, no returns honored. Size exchanges and significantly factory defective items are accepted for exchange within 14 days from which shipment is received. We require that customers notify info@flying-donkey.com of any problems with merchandise within 48 hours of receipt. Items must be in their original packaging, in as-new condition with printed receipts. Exchanges are not available for any product after 14 days.

 

COLORS

We have made every effort to display as accurately as possible the colors of our products that appear at the flying-donkey.com. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

 

INACCURACY DISCLAIMER

From time to time there may be information on flying-donkey.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you.

 

PAYMENT METHODS

We accept credit cards and debit card payments via PayPal, the world’s largest free online payment service. You can also choose to use your PayPal account to make a payment. Payments made via PayPal must come from a verified account with a confirmed shipping address.